Shipping Policy

 

1) Overview

All Timeless PrimeBloom pieces are made to order—from preservation to design and assembly after your purchase. We do not accept refunds except for shipping‑related issues. If damage occurs in transit, we will reship a replacement promptly at no cost.

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2) Production & Processing

Production takes 10–20 business days (excluding weekends and public holidays). Your order then proceeds to packing and dispatch.

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3) Transit Time

Typical transit time is 7–10 days after shipment. Actual delivery depends on the carrier. A tracking number will be provided.

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4) Shipping Coverage & Fees

Free shipping within the contiguous U.S. (lower 48 states). Hawaii and Alaska are excluded and will incur additional fees. Remote addresses may require a regional surcharge.

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5) International Shipping

We offer global air shipping. Please contact us before ordering to confirm serviceability, extra shipping costs, and estimated timelines. Duties and taxes (if applicable) are typically payable by the recipient.

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6) Date‑Specific & Rush

For rush or date‑specific delivery, please reach out promptly via email or WhatsApp. We’ll advise options based on production and logistics capacity.

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7) Transit Damage & Replacement

If damage occurs, contact us promptly with your order number, tracking number, and clear photos/videos. Once verified, we will reship a replacement immediately at no charge.

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8) Non‑Refundable Cases

Except for shipping‑related issues, we do not accept returns/refunds because each piece is newly hand‑made to order. Minor natural variations in shape, tone, or layering are not considered defects.

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9) Address & Receiving

Ensure your address is deliverable and accurate. For changes, contact us as soon as possible (changes may not be possible once dispatched). Upon delivery, inspect the package; if something is off, take photos and contact us.

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10) Care & Notes

Do not expose preserved flowers to water. Avoid direct sun, high humidity/heat, and strong airflow. Remove dust with cool air or a soft brush. Actual longevity varies with environment and handling.

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11) Contact

Email: service@timelessprimebloom.com | WhatsApp: +1 307-485-9366 | Support: 24/7